English for Tourism & Hospitality

The book aims to prepare readers to use English more thoughtfully and confidently in real tourism and hospitality settings. It situates English communication in the daily realities of tourism and hospitality work.
In tourism and hospitality, English is more than about choosing the right words. In many service situations it becomes part of the way in which guests are welcomed, guided, and assisted. A nice welcome, a clear explanation, a constructive response to a complaint or a genuine goodbye can affect the way guests experience a hotel, restaurant, tour or destination.
Readers are introduced to English for welcoming guests, giving travel information, handling hotel matters, communicating in food and restaurant services, guiding tours, presenting cultural information, responding to problems, and maintaining good communication after the service has ended.